FAQ

• Q1. How long does it take for my order to be delivered?

Orders are usually dispatched within 24 hours. Delivery time depends on your location, typically 3–7 business days across India.

• Q2. My order has been shipped. How can I track it?

Once your order is shipped, you will receive a tracking link via WhatsApp, Email & SMS. You can also track it in the “My Orders” section on our website.

• Q3. When will I receive my order?

Orders are generally delivered within 3–7 business days. Remote locations may take a little longer.

• Q4. How can I check if my order has shipped?

Login to your Aumozo account → Go to “My Orders” → Select your order to view the shipping status.

• Q5. Do you charge for shipping?

No, a minimal delivery charge applies to orders below the free-shipping threshold. Shipping cost is displayed at checkout.

• Q1. What is the return policy?

You can place a return request within 7 days of delivery from the “My Orders” section on our website. Items must be unused, in original packaging, and in resalable condition.

• Q2. Do I need to contact customer service to process a return?

No. You can initiate returns or
cancellations directly from the website under “My Orders.”

• Q3. What is the refund timeline (TAT)?

Refunds are processed same days after the returned item is received and quality-checked.

• Q4. Can I exchange a part if I ordered the wrong one?

Yes, you can place a return and reorder the correct product.

• Q5. Are all products eligible for return?

Not all products are eligible for return. Return eligibility depends on the product and its condition. Products must be unused, unopened, and in their original packaging.

• Q1. Are Aumozo parts genuine?

Yes, all parts sold are 100% genuine, tested, and quality-checked before shipping.

• Q2. How do I know if the part fits my bike?

Each product page lists compatible bike models. Still unsure? Contact our support team with your bike details.

• Q3. Do you sell accessories too?

Yes. Along with spare parts, Aumozo also offers bike accessories, body parts, and performance upgrades.

• Q1. How do I checkout once I have built my shopping cart?

Click on the shopping cart icon → Proceed to Checkout → Select payment & address → Confirm order.

• Q2. Where do I contact for payment issues?

For any payment failures, email us at support@aumozo.com or use the Contact Us page.

• Q3. Do you offer Cash on Delivery (COD)?

Yes, COD is available on eligible orders (limits may apply).