Refund Policy

At Aumozo, we are committed to ensuring a fair, transparent, and hassle-free refund process. Once your returned product is received at our warehouse, our quality assurance team will inspect the item to verify that it meets the return eligibility criteria. After the inspection is complete, we will notify you via email or SMS regarding the approval or rejection of your refund request.

If your refund is approved, the amount will be processed to your original payment method within 3–5 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account. You will receive a confirmation once the refund has been initiated.

For partial returns, such as when only some items from a multi-item order are returned, the refund will be calculated based on the value of the eligible returned products. Any applicable shipping charges, discounts, or promotional offers may be adjusted according to our refund policy.

Please note that refunds are applicable only after the returned item successfully passes our quality inspection. Products that are damaged due to misuse, missing essential accessories, or do not meet our return conditions may not qualify for a refund. Our customer support team is always available to assist you with any questions regarding your refund status.